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Sunday, November 22, 2009

Ombudsman



 

Maryland Healthcare Commission website - click here
for important information about Nursing Homes and Assisted Living homes with more than five beds in your area.

The Ombudsman is an advocate whose goal is to promote the highest possible quality of life and care for residents living in long-term care facilities.
 

The Ombudsman ensures the understanding and implementation of residents' rights through staff and resident training; receives and attempts to resolve complaints made by or on behalf of long-term residents; protects the privacy and confidentiality of residents and families; educates the community about long-term care facilities; and advocates for improvements in relevant legislation and policy.

 

Residents, relatives, facility staff, public agencies or any person or group interested in resident well-being may contact the Ombudsman.  There is no cost.

Contact

Mia Brust, Ombudsman
Ph: (301) 600-2877
Email

Nena Tierney, Client Services Manager
Ph: (301) 600-3520

Email

Department of Aging

1440 Taney Avenue

Frederick, MD 21702

Ph: (301) 600-1605

Fax:  (301) 600-3554

Hours
8:30 am - 4:00 pm
Monday - Friday

 

 

 

 

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